SANAD is an intelligent healthcare platform that connects you with outpatient clinics, home healthcare and emergency care through one trusted, secure network — with follow-up, billing and your records all in a single app.
No insurance? You can still enrol — we'll help you get covered.
Why patients choose Sanad
Every screen below is the real Sanad patient app.
01 Vitals, scored
Heart rate, oxygen, blood pressure, glucose and temperature in under three minutes. The app scores each reading against your range and tells you plainly: normal or abnormal. Anything out of range is flagged to your care team, not left in a notebook.
See the record
02 The doctor calls you
Consultations are scheduled by your doctor and happen as a video call inside the app. Miss one? It doesn't vanish — the call stays in your history and you can request a callback with a tap.
How enrolment works
03 One medical record
Labs, radiology, prescriptions and discharge summaries — categorised, searchable and downloadable as PDF. No plastic folder, no ringing the clinic to ask what you were prescribed.
How we protect it
04 Trends, not snapshots
Browse your history by vital to watch a trend, or by session to see one day in full. The reading that used to sit in a drawer becomes a line your doctor can act on.
Enrol a family member
Get started
Tell us about the person who needs care. We'll take it from there.
Call +966 53 429 2266About SANAD
SANAD — سند, "support" — is an intelligent healthcare platform that seamlessly connects you with outpatient clinics, home healthcare services and emergency care through a unified network of trusted providers. We make healthcare more accessible wherever you are, simplifying every step of your journey — from requesting a service and coordinating care to follow-up and billing — all within one secure, integrated platform. SANAD… Healthcare, Wherever You Are. 24/7.
The care programme
One application, reviewed by clinicians. Here is the whole journey — as it actually looks in the app.
No insurance required to apply. Our clinical team reviews every application — usually within days.
See what's needed, then begin.
Pick from the list, or add your own.
Optional — attach one, or skip it.
Track it live. We notify you at each step.
Your membership card lives in the app — member ID, join date, insurer and policy number, each copyable in a tap.
The gap we're closing
That is roughly how much time a patient with a well-managed chronic condition spends with a doctor. The other 364 days are spent alone with a glucometer, a cuff and a pillbox.
Sanad moves the centre of gravity. Care travels to the patient's home, monitoring runs continuously, and the record of it all belongs to the person it describes.
Vision & mission
To become the Kingdom's leading digital healthcare platform by intelligently connecting healthcare services through a unified ecosystem — improving health outcomes and reducing the burden on both patients and the healthcare system.
To deliver accessible, secure and patient-centered healthcare through smart care coordination, continuous follow-up, rapid response, and outcome measurement — while providing a simple, seamless experience through effective integration with healthcare providers and insurance partners.
How we work
Request services, manage appointments, coordinate care and access billing — all in one secure place.
Continuous communication, follow-up and support whenever you need it.
We coordinate your care with physicians, laboratories, pharmacies and home healthcare providers.
Your health data is never sold to advertisers and is protected under Saudi Arabia's PDPL.
What Sanad is not. We are not an emergency service, not a hospital, and not an insurer. In an emergency, call 997.
Privacy
At SANAD, protecting your privacy — and especially your health information — is one of our highest priorities. This policy explains how we collect, use, share and safeguard your personal information when you use the SANAD application and its related services.
This Privacy Policy applies to the SANAD mobile application, the SANAD Smart Device, any SANAD websites, portals or digital services, and our customer support and communication channels. By accessing or using SANAD, you acknowledge that you have read, understood and accepted this Privacy Policy. Where required by applicable laws, your explicit consent will be obtained before collecting or processing personal or health information.
SANAD is a digital healthcare platform that simplifies access to healthcare services by enabling users to request, coordinate and manage healthcare across multiple care settings, including in-person, home healthcare and virtual care.
Depending on the operational model of the requested service, SANAD may coordinate with licensed healthcare providers such as laboratories, pharmacies, home healthcare providers, medical transportation services and insurance payers, while supporting patient follow-up, billing and insurance claims management.
When you visit the SANAD website or any affiliated portal, we may automatically collect certain technical information, including:
This information is collected solely for operational, analytical and security purposes and is not intended to directly identify you.
We may collect your information when you create an account, request a service, or communicate with us.
When home healthcare services are requested, we may collect your address or geographic location with your permission to facilitate service delivery.
Depending on the services you request, we may collect health-related information, including symptoms and medical conditions, vital signs and health measurements, medical reports, prescriptions, relevant medical history, and images or documents uploaded through the application.
Health information is collected only to the extent necessary to provide healthcare services and improve service quality. SANAD processes health information solely to deliver healthcare services, coordinate patient care, improve quality, comply with applicable laws and fulfil regulatory obligations. Health information is processed in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and other applicable healthcare regulations.
Your information may be used to:
Depending on the services you use, SANAD may request permission to access:
You may manage these permissions through your device settings. Please note that disabling certain permissions may affect the functionality of specific services.
SANAD implements administrative, technical and physical safeguards designed to protect personal and health information against unauthorized access, disclosure, alteration or destruction, including:
Although we employ industry-standard security measures, no electronic transmission or storage system can be guaranteed to be completely secure.
SANAD may display educational content, healthcare awareness campaigns or service-related announcements within the application. SANAD does not sell your personal or health information to advertisers or third parties for marketing purposes.
The application may contain links to third-party websites or services. Once you leave SANAD, we are not responsible for the privacy practices or content of external websites.
SANAD follows the principle of minimum necessary disclosure. Your information is shared only when required to provide healthcare services and only with authorized parties, including licensed healthcare providers, laboratories, pharmacies, radiology centers, medical transportation providers, insurance companies, technology service providers, and government authorities when legally required.
Health information is shared solely for the purpose of delivering healthcare services and completing requested healthcare transactions.
SANAD may use aggregated and anonymized information to improve service quality, measure platform performance, develop operational and analytical reports, and support healthcare research and service optimization. This information does not identify you personally.
Where applicable, SANAD websites may use cookies and similar technologies to enable essential website functionality, remember your preferences, enhance security and prevent fraud, and analyze website performance. You may manage cookie preferences through your browser settings.
Personal and health information will be retained only for the period required to fulfil the purposes described in this Privacy Policy or as required by applicable laws and healthcare regulations.
Subject to applicable laws and regulations, you may have the right to:
SANAD services are intended for adults. Healthcare services for minors may only be requested and managed by a parent or legal guardian, who is responsible for providing accurate information and consenting to the processing of the child's information.
SANAD reserves the right to update this Privacy Policy from time to time. Any material changes will be published within the application or on our official website together with the effective date. Your continued use of SANAD after such updates constitutes your acceptance of the revised Privacy Policy.
SANAD is an integrated healthcare coordination platform that combines healthcare coordination, continuous follow-up, billing, insurance claims management and provider integration. Accordingly, the platform may generate clinical alerts when abnormal health measurements are detected, when the patient's clinical status changes, or when follow-up requires physician attention.
These alerts are intended to support timely clinical decision-making and do not constitute a final medical diagnosis. Users should always follow the advice of licensed healthcare professionals.
If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:
In-app support: Support → Contact Us
Legal
These Terms and Conditions govern your access to and use of the SANAD mobile application, website and all related digital healthcare services. By accessing or using SANAD, you acknowledge that you have read, understood and agreed to be bound by these Terms. If you do not agree, please do not use the Platform.
Welcome to SANAD ("SANAD," "we," "our," or "the Platform"). These Terms and Conditions ("Terms") govern your access to and use of the SANAD mobile application, website, and all related digital healthcare services. By accessing or using SANAD, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, please do not use the Platform.
User — Any individual using the Platform, including patients, legal guardians, caregivers, or authorized representatives.
Patient — Any individual receiving healthcare services or for whom a healthcare record has been created within SANAD.
Healthcare Provider — Any licensed healthcare professional or organization providing healthcare or healthcare-related services through SANAD, including physicians, nurses, laboratories, pharmacies, radiology centers, home healthcare providers, and medical transportation providers.
Service Request — Any healthcare service requested through SANAD, including consultations, home visits, laboratory tests, medication requests, medical transportation, or any other supported healthcare service.
Invoice — The billing document issued for healthcare services provided through the Platform, which may include insurance claims where applicable.
Health Information — Any medical, diagnostic, physiological, laboratory, prescription, or health-related information associated with a user.
SANAD is a digital healthcare platform designed to:
SANAD is not a healthcare provider and does not directly provide medical treatment. Instead, SANAD facilitates access to healthcare services through licensed healthcare providers, where applicable.
By using SANAD, you represent and warrant that:
You are responsible for:
SANAD reserves the right to suspend or restrict accounts containing misleading information or involved in misuse of the Platform.
SANAD is not an emergency medical service and should not be used as a substitute for emergency care.
If you believe you are experiencing a medical emergency, immediately call your local emergency services (997 in Saudi Arabia) or proceed to the nearest emergency department.
Healthcare providers may reschedule, postpone, or cancel appointments when clinically appropriate or when circumstances beyond their control prevent service delivery, including but not limited to:
SANAD will make reasonable efforts to notify users of any changes.
Healthcare services available through SANAD may be:
Fees may include charges for third-party healthcare providers such as laboratories, pharmacies, radiology services, and medical transportation providers.
Where applicable, SANAD may provide estimated pricing before service delivery; however, final charges may vary depending on the services actually provided.
By selecting insurance as your payment method, you authorize SANAD to submit the information necessary to verify eligibility, obtain prior authorization, and process insurance claims through the applicable official channels.
Insurance approval is not guaranteed, and users remain responsible for any costs not covered under their insurance policy.
Cancellation fees may apply if:
Applicable charges will be communicated in accordance with the service policy.
Refund requests are subject to SANAD's Refund Policy. Once a healthcare service has been fully delivered, refunds may not be available except where required by applicable law or under exceptional circumstances approved by SANAD.
Healthcare providers are solely responsible for:
SANAD is a technology platform and shall not be held responsible for medical decisions, professional judgments, or clinical errors made by licensed healthcare providers.
Users agree not to:
Violation of these Terms may result in suspension or permanent termination of the user's account.
All trademarks, logos, software, content, source code, databases, designs, graphics, and intellectual property associated with SANAD are owned by or licensed to SANAD and are protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without prior written authorization.
SANAD may integrate with third-party services including healthcare providers, insurance companies, payment gateways, mapping services, messaging providers, and other technology partners.
SANAD is not responsible for interruptions, delays, or policies associated with third-party services.
To the maximum extent permitted by law, SANAD shall not be liable for losses, damages, or delays resulting from:
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited under applicable law.
SANAD is a digital healthcare coordination platform and does not provide medical diagnosis or treatment. All medical decisions, diagnoses, prescriptions, and treatment plans remain the sole responsibility of licensed healthcare professionals. Information displayed within SANAD is intended to support healthcare coordination and should not be interpreted as medical advice.
SANAD employs industry-standard administrative, technical, and organizational safeguards to protect user information. However, no electronic system can guarantee absolute security, and users acknowledge the inherent risks associated with internet-based technologies.
SANAD is committed to protecting patients, healthcare providers, insurance partners, and the integrity of the healthcare system. Users are strictly prohibited from:
Where fraud or abuse is suspected, SANAD reserves the right to:
By using SANAD, you acknowledge and agree that SANAD may collect, process, and share the minimum necessary personal and health information required to deliver healthcare services. Your information may be shared, when necessary, with:
Such information will be shared solely for purposes including delivering requested healthcare services, coordinating patient care, verifying insurance eligibility and obtaining prior authorization, processing billing and insurance claims, and improving service quality, operational efficiency, and patient safety.
SANAD will not disclose your personal or health information for purposes unrelated to healthcare delivery unless required by law or with your explicit consent.
Where permitted by applicable laws and, where required, with the user's consent, SANAD may monitor or record certain communications for quality assurance, patient safety, training, fraud prevention, and legal compliance. These communications may include in-app messaging, voice calls, video consultations, customer support interactions, and care coordination communications.
Such recordings may be used for quality assurance, staff training, complaint investigation, patient safety, legal and regulatory compliance, and protection of the rights of all parties. If you prefer not to use certain communication channels, alternative methods may be available within the Platform where applicable.
SANAD reserves the right, at its sole discretion, to suspend, restrict, or terminate access to the Platform or any part of its services at any time, including but not limited to:
Where reasonably possible, users will be notified in advance of planned service interruptions.
SANAD reserves the right to amend these Terms and Conditions at any time. Any material modifications will be communicated through the Platform, website, or other appropriate communication channels before they become effective. Your continued use of SANAD following the publication of updated Terms constitutes your acceptance of those changes. If you do not agree with the revised Terms, you must discontinue using the Platform.
These Terms and Conditions shall be governed by the laws and regulations of the Kingdom of Saudi Arabia. Any dispute arising from the use of SANAD shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia.
If you have any questions, concerns, complaints, or requests regarding these Terms and Conditions or the services provided through SANAD, please contact us through one of the following channels:
In-app support: Support → Contact Us
For security and privacy purposes, SANAD may request additional information to verify your identity before processing requests related to your account, personal information, or health records.
Contact
Questions about SANAD, your account, a service request, insurance or billing? Send us a message and our team will get back to you. For anything urgent and clinical, please use the in-app support or call us directly.
Open the SANAD app and go to Support → Contact Us to reach us from inside your account.
SANAD is not an emergency service. If you or someone else is experiencing a medical emergency, call 997 or go to the nearest emergency department immediately.
